TECHNICAL PROGRAM MANAGER · AI AGENTS

I bring clarity to complex work and build teams that drive outcomes.

12+ years delivering enterprise SaaS, AI platform and Salesforce programs across the US, UK, UAE and India. PMP, MBA in Finance.

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Projects

PYTHON · CLAUDE HAIKU + SONNET · CONFIDENCE RANGES

User Feedback Insights Agent

An AI agent that reads thousands of ChatGPT app reviews and reports what users complain about most, how common each complaint is, and real quotes for each one.

  • Login problems are 5% of all reviews but 22% of 1–2 star reviews
  • Accuracy checked against 100 reviews I labelled by hand (F1 score 0.78–0.80)
  • Every quote is matched word for word to a real review, and all numbers are calculated in code, not by the AI
View on GitHub

Top complaints in negative and mixed reviews (likely range in brackets)

ThemeShare
Incorrect, hallucinated or outdated answers31% (27–35)
Crashes, errors and connectivity20% (17–24)
Missing features vs web version †17% (13–20)
Pricing, subscription and usage limits15% (12–19)
Image generation and multimodal13% (10–17)
Login, sign-up and account problems11% (9–14)

Based on 1,500 of 30,308 ChatGPT Android reviews (Jul 2023 – Aug 2024), sampled evenly across star ratings. † Likely over-counted.

PYTHON · CLAUDE HAIKU + SONNET · LLM-AS-JUDGE

Incident Retrospective Agent

An AI agent that reads a published outage timeline and drafts a structured retrospective: timeline, contributing factors with evidence, impact and action items. An automated eval scores it against each company's own root cause analysis.

  • 4-step agent with a review step; code applies the reviewer's verdicts
  • LLM-as-judge eval, 5 runs per incident, recall and precision computed in code
  • Found and fixed scoring flaws by reading the agent's actual output
View on GitHub

Results on 5 real outages (mean of 5 runs)

IncidentRecallPrecision
GitLab database outage, 2017100%100%
AWS S3 us-east-1, 201796%100%
Google Cloud Service Control, 2025100%100%
AWS DynamoDB us-east-1, 202597%100%
CrowdStrike Channel File 291, 202492%100%

Resume

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Oct 2024 – PresentNew York (remote)

Agility Software Solutions

Manager, Program & Project Management

  • Led pre-sales as a Salesforce partner: mapped client workflows to platform capabilities, scoped solutions and drove sales of over 3,500 platform licenses
  • Delivered a B2B commercial application to market on the Salesforce AppExchange
  • Built relationships with government agencies and Salesforce account managers to develop RFP bids for $1.65 million in IT contracts with Alameda County and the Bay Area Metropolitan Transportation Commission
  • Established PMO governance and KPI reporting standards across project teams

May 2021 – Jul 2022Pune, India

Persistent Systems

Technical Project Manager

  • Managed a portfolio of projects valued at USD 2 million, leading cross-functional engineering teams to tight timelines
  • Led 12 engineers to deliver an ecommerce platform with third-party API integrations and 5+ data sources, cutting Bio Reference Labs' Covid test TAT by 66%, from 72 hours to under 24, and supporting up to 8 million tests in 12 months
  • Led delivery of a field sales enablement platform across 11 countries in Northern Europe, coordinating engineering teams and client stakeholders across borders
  • Maintained CSAT scores of 9.5/10 managing stakeholders across multiple departments at ThermoFisher Scientific and Bio Reference Labs

2010 – 2019Pune, India

Acuvate Software & Plural Technology

Project Manager & Business Analyst

  • Managed development and delivery of an NLU AI chatbot accelerator for 6 government and non-profit clients, cutting IT support tickets by 40%; selected by Microsoft UK as a case study
  • Led an Azure cloud migration of on-premises infrastructure and legacy SQL databases, with Azure AD-based identity and access management (IAM)
  • Worked with cross-functional teams in the UK, UAE and India to deliver enterprise web applications in banking, retail and insurance

Education

2022 – 2024Hoboken, New Jersey

MBA, Finance

Stevens Institute of Technology

2010Hyderabad, India

B.E., Mechanical Engineering

Osmania University

Certifications

Project Management Professional (PMP)

PMI · ID 3196298

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PMI Agile Certified Practitioner (PMI-ACP)

PMI · ID 3694535

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AWS Certified AI Practitioner

Amazon Web Services · ID 534414883

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Cloud Digital Leader

Google Cloud · ID 80147

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Securities Industry Essentials (SIE)

FINRA · Passed August 2025 · ID T0501327

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AI Fluency: Framework & Foundations

Anthropic · Certificate of completion

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Introduction to Agent Skills

Anthropic · Certificate of completion

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Writing

BOOK REVIEW · INVESTING · 2024

The Intelligent Investor by Benjamin Graham (1949 first edition)

Graham's defensive and enterprising investor, the margin of safety, and why his value principles still hold even though many of his analysis methods have dated.

Written for an MBA assignment, 2024

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ESSAY · CORPORATE GOVERNANCE · 2024

The independent director problem in Indian corporate governance

Why independent directors in India often aren't independent, how concentrated promoter ownership makes the Western board model harder to apply, and five practices to strengthen board independence.

Second prize, 2024 Harold S. Geneen Corporate Governance Scholarship competition

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ANALYSIS · MARKETS · 2023

Macro-economic factors affecting long-term returns of the S&P 500

How interest rates, inflation, the dollar, supply chain pressure and oil prices relate to S&P 500 returns, using a century of US market data.

Stevens Institute of Technology, Business Analytics, 2023

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PAPER · EDTECH · 2021

The case for promoting educational podcasts

What Indian medical-college studies and China's "Pay for Knowledge" market show about short educational podcasts and the business models behind them.

IIM Shillong, 2021

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